Refund & Cancellation Policy for ShopFlix AI

Last Updated: June 20, 2026

1. Overview

This policy covers the ShopFlix AI Shopify app subscription and the one-time store-scan reports purchased on shopflixai.com.

2. Shopify App Subscription

• ShopFlix AI is billed monthly through Shopify Billing.
• A 7-day free trial is available on paid plans; you are not charged during the trial.
• You can cancel anytime from your Shopify admin → Apps → ShopFlix AI, or by uninstalling the app. Cancellation stops future charges; the current billing period is not pro-rated, in line with Shopify's billing model.

3. One-Time Scan Reports (shopflixai.com)

• Paid scan reports (Basic, Advanced, Deep) are digital products delivered instantly after payment.
• Because the full report is generated and unlocked immediately, paid scans are generally non-refundable once the report has been generated.
• Exception: if a scan fails to generate, returns an error, or you were charged in error, contact us for a full refund.

4. How to Request a Refund

Email support@shopflixai.com with your order/receipt details and the store URL. We aim to respond within 5 business days and will process eligible refunds to your original payment method.

5. Statutory Rights

Nothing in this policy limits any non-waivable refund or consumer-protection rights you may have under the laws of your country or region.

6. Contact

Email: support@shopflixai.com